bk22's Privacy Policy

This Privacy Policy ("Policy") applies to users of the bk22 website and services. By accessing this site or creating an account, you are considered to have accepted the terms described in this policy. We ask that you read this policy in full, as it provides detailed information on how your data is handled.

bk22 may collect the following types of information to operate its services smoothly:

Personal Identification Information

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)

Financial Information

• Payment method details — information related to bKash, Nagad, Rocket, or bank transfers
• Transaction history — records of deposits and withdrawals
• Account balance information

Usage Information

• Login history, session duration, and device information
• Records of betting and gaming activity
• Preferred game categories and usage patterns
• IP address and geographic location (at a general level)

bk22 collects information through various methods. We are committed to being fully transparent about each of the methods described below:

Directly from you

We collect information you voluntarily provide during account registration, profile updates, payment management, or when you contact our support team.

Automatically

When you use the bk22 website or mobile platform, some information is collected automatically. This includes browser type, operating system, pages visited, and time spent on the site.

Cookies and similar technologies

We use cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions properly. More details about cookies can be found in the section below.

From third-party service providers

We may also receive necessary information from trusted third parties for identity verification, fraud prevention, and payment processing.

bk22 uses collected information only for the following legitimate purposes:

• Account management: To create, verify, and manage your account.
• Service delivery: To effectively provide all core services including betting, gaming, deposits, and withdrawals.
• Communication: For important account notifications, transaction confirmations, and support assistance.
• Security and fraud prevention: To detect suspicious activity and keep your account secure.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To continuously improve the platform by analyzing user experience.
• Responsible gaming: To monitor gambling-related risks and provide responsible gaming support.

bk22 shares your personal information with third parties only in limited and controlled circumstances. Those circumstances are described in detail below:

Service providers

We work with trusted third parties to manage certain parts of our services — such as payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure. All these partners operate under strict confidentiality agreements and may not use your information for any purpose beyond the specific tasks they perform on our behalf.

Legal authorities

We may be required to provide relevant information to the appropriate authorities in response to a court order, investigation, or legal obligation. In such cases, we will always provide only the minimum information necessary.

Business restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance in such circumstances.

With your consent

Before sharing your information for any purpose not mentioned above, we will obtain your explicit consent.

The bk22 website uses cookies. Cookies are small text files stored on your device that help us improve the quality of our services.

Essential cookies

These cookies are required for the basic functionality of the site — such as maintaining login sessions, security verification, and keeping the platform's core features active. They cannot be disabled.

Analytical cookies

These cookies help us understand which pages are visited most, where users spend their time, and which features need further improvement. You can disable these cookies in your browser settings if you choose.

Functionality cookies

These cookies are used to remember your language preferences, display settings, and personalized experience.

bk22 follows modern technology and practices to ensure the security of your information. The key elements of our security measures are outlined below:

• SSL/TLS encryption: All data exchanged between your device and our servers is secured through SSL encryption.
• Data encryption: Sensitive stored information — particularly passwords and financial details — is kept secure using industry-standard encryption technology.
• Access control: Only authorized staff can access your information, and only when there is a specific need to do so.
• Regular security reviews: Regular security tests and audits are conducted to identify vulnerabilities in our systems.
• Two-factor authentication: Two-step verification is available to protect your account.
• Fraud monitoring: Automated systems are in place to detect suspicious transactions and unusual activity.

However, no method of transmitting information over the internet is 100% secure. We are committed to ensuring the highest level of protection, but we cannot guarantee absolute security. It is also your responsibility to keep your account password confidential and to avoid performing sensitive actions on unsecured networks.

bk22 retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• Active accounts: All relevant information is retained for as long as your account remains active.
• Closed accounts: Even after an account is closed, some information may be retained for a set period to meet legal and regulatory requirements.
• Financial records: Transaction records must be retained for the period required by law.
• Disputes and legal matters: Information related to any ongoing dispute or legal process is retained until that process is concluded.

Once the specified period has passed or the information is no longer relevant, we securely delete or anonymize your data.

You have certain important rights regarding your personal information. bk22 respects these rights and supports you in exercising them:

Right of access

You can ask us at any time what information we hold about you. We will provide a copy of that information within a reasonable timeframe.

Right to correction

If any of your information is incorrect or incomplete, you can request that it be corrected. Many details can also be updated directly through your account settings.

Right to deletion

In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

Right to object to processing

You have the right to object to the processing of your information for specific reasons. We will give each objection serious consideration.

Data portability

You can request to receive your information in a structured, commonly usable format.

bk22 is a responsible platform. Our services are intended only for individuals aged 21 and above. We do not knowingly collect or retain information from anyone under the age of 21.

Age verification steps are followed during account registration. If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

If a parent or legal guardian believes their child has opened an account on our platform, please contact our support team. We will take action promptly.

bk22 may update this privacy policy from time to time. Depending on the nature of the change, we will take the following steps:

• Minor changes: The "Last Updated" date at the top of this page will be revised.
• Significant changes: You will be notified in advance by email or account notification.
• Fundamental changes: Re-consent may be sought where applicable.

Continuing to use the site after a policy change will be considered your acceptance of the updated policy. We therefore encourage you to visit this page regularly.